We deliver all oral hygiene products to a SPEEDY / ECONT / BOX NOW address or office nationwide.

Under normal circumstances, orders are processed within 1 business day.
During a promotional campaign, order processing may be delayed.

• Delivery time: 1–3 business days under normal operating conditions.
• Shipping cost: based on the courier company’s rates.
• Free shipping: on orders over €70

You will receive an email or SMS notification when the shipment is dispatched.

General Terms and Conditions Clause – Merchant’s Right of Withdrawal

Art. X. (1) The Merchant reserves the right to refuse to confirm and/or fulfill an order placed by the Consumer in the following cases:

1. If the ordered product is out of stock;

2. If a technical error is found in the price, description, or specifications of the product;

3. If there is suspicion of dishonest conduct, abuse, or attempted fraud on the part of the User;

4. In the event of incomplete, inaccurate, or incorrect information provided by the User;

5. In the event of a pattern of refusal to accept cash-on-delivery orders from the same User;

6. In the event of force majeure.

(2) In the cases referred to in paragraph 1, the Merchant shall notify the Consumer using the contact information provided, without being liable for any damages or lost profits.

(3) A refusal under this section does not give rise to any obligation on the part of the Merchant to pay compensation.

Complaints and Returns of Defective Electrical Products

If the Nordics electrical product you purchased is defective or does not function as intended, you may file a complaint in accordance with applicable consumer protection laws.

How to File a Complaint

To process your complaint, please contact us at:

Email: [email protected]

In the message, please include:

• order number;
• name and contact information;
• product model;
• description of the defect found;
• when the defect was discovered;
• If possible, include photos or a short video showing the problem.

Once we receive the information, we will provide you with instructions on how to proceed and, if necessary, on how to send the product to us for inspection.

Returning a Defective Product

If a defect is found, the product may be returned for inspection to determine the cause of the problem.

When a complaint is justified, the costs of returning the defective product and bringing it into conformity are borne by the merchant in accordance with applicable law.

We recommend that the product be properly packaged to protect it from further damage during shipping.

What Happens After You Receive the Product

Upon receipt of the product, we conduct the necessary inspection to determine the nature of the nonconformity.

Depending on the specific case and the applicable legal requirements, the complaint may be resolved by:

• repair of the product;
• replacement with a new product;
• a price reduction; or
• Refund of the amount paid / termination of the contract, provided that the legal requirements are met.

Our goal is to process complaints within a reasonable timeframe and with minimal inconvenience to the customer.

Legal Guarantee

Consumer rights in the event of a defect in the goods are separate from any additional commercial warranty that may be provided by the manufacturer or retailer.

European Union law provides for a minimum two-year statutory warranty period for the conformity of goods, and applicable national law may provide for even longer protection.

These rights cannot be limited by the terms of our commercial warranty or by this claims procedure.

Important Information About Electrical Products

Do not use the product if it shows signs of damage, unusual overheating, a damaged casing, cable, or charger, a burning smell, sparking, or other signs that may pose a risk.

Under such circumstances, stop using the product and contact us for instructions.

Our goal is to provide fast, accurate, and professional service whenever a problem arises with Nordics electrical products.